Service Desk Analyst

Job description

Service Desk Analyst Norman Managed Services is part of Northumbria University Digital Services Limited. Where people, technology, and great service come together. Salary: £25,878 (pro rata) plus bonus (when eligible) Contract: Full‑time and part‑time roles available — Fixed Term, minimum 6 months and a mix of in hour positions and evening and weekend positions. Location: Northumbria University City Campus - Hybrid working The Role in a Nutshell: Norman Managed Services is the higher education sector’s largest IT shared service, supporting universities across the UK and beyond. We are growing, evolving, and rethinking how digital support works in a university environment. Our Service Desk sits right at the centre, helping students and staff stay connected to the systems that power learning, teaching, and research. As a Service Desk analyst, you will support customers from multiple universities across chat, voice, and email channels. One moment you might be helping a student get back into a learning platform before a deadline, the next you could be supporting staff with tools that keep lectures, research, and services running smoothly. This is a role for people who enjoy variety, pr...