Guest Service Supervisor

Job description

The Study at Yale is currently seeking a Guest Service Supervisor to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Front Office Manager, the Guest Service Supervisor is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities: - Communicates with the Engineering Department regarding any maintenance requests from the guests. - Checks AM and PM discrepancy reports. - Has full understanding of software system and assists with reservations. - Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc. - Assists Guest Service Agents by checking guests in and out of the hotel. - Knows how and where to post all charges. - Receives money from guests for payment of hotel charges and make...