Continuous Improvement & Customer Experience Manager

Job description

Inside the Role At Detroit®, we power the future of commercial transportation. Within Powertrain Operations, we are committed to Operational Excellence, a strong Lean culture, and delivering world‑class products and customer experiences. Our success is built on empowered people, disciplined processes, and an unwavering focus on value creation. The Continuous Improvement & Customer Experience Manager is a high‑impact leadership role within Operations Excellence, responsible for advancing Lean thinking, continuous improvement, and customer experience excellence across Powertrain Operations and our closest cross-functional partners. This role operates at the intersection of global strategy, plant execution, and customer engagement, shaping both how we work and how customers experience the Detroit® brand. This position combines three closely integrated responsibilities: - Global Powersystems Lean and Continuous Improvement leadership - Truck Operating System (TOS) deployment and sustainment for Detroit & Saltillo Powersystems - Detroit® Customer Experience leadership Posting Information: We provide a scheduled posting end date to assist our candidates with their application planning. W...