Lead New Service & Operations Architect

Job description

Job Title Lead New Service & Operations Architect Job Description: As Lead New Service & Operations Architect within the New Services organization of Philips, you are accountable for the end‑to‑end Service and Operations Architecture of the Technology Maximizer Solution. You play a pivotal role in translating customer needs and service strategy into scalable, system‑enabled, and operationally robust service offerings across multiple modalities, including IGT, MR, CT etc. You operate at the intersection of service innovation, operations, program management, business process owners, experts, and IT, ensuring that new services are workable, compliant, tested, and successfully adopted in daily operations. This role combines conceptual process thinking with strong stakeholder engagement, architectural leadership, and change enablement. Your role: Own the end‑to‑end Service and Operations Architecture, including architectural service blueprints, service capability analyses, and reference architectures aligned with Philips standards. Translate validated customer needs into concrete service and operations design choices, embedding customer value from service requirements to concepts throug...