Bankruptcy Specialist

Job description

As a OneMain Bankruptcy Specialist you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required. In the Role: - Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries - Handle Trustee remittances, including balance procedures - Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims - Perform preliminary research on unidentified payments - Uses independent judgment to make surface decisions and resolve some situations - Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues - Provides analysis on unidentified payments, misapplied payments, as well as system rejects - Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions - Effectively navigate systems & accurately document accounts - Research & resolve inquiries from internal/external customer or a...