Account Manager I

Job description

POSITION SUMMARY: The Account Manager I is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships. This position will focus on obtaining customers in the areas of academia, industrial, contract research accounts and similar opportunities. DUTIES AND RESPONSIBILITIES: - Develops and maintains relationships with potential and existing customers and acts as a liaison between the customers and technical staff to ensure thorough understanding of product/instrument portfolios. - Develops sales programs designed to achieve budgeted sales volume. - Meets regularly with assigned customer accounts, by phone or in person. Ensures that customers are consistently satisfied with the products and services; resolves any escalated issues. - Focuses on prospecting of new business opportunities while growing and developing existing accounts. - Manages accounts and adds new accounts to CRM. Regularly reviews to ensure data is accurate and current. - Maintains in-depth knowledge of a complete portfolio of products including all capital, consumable and services. - Integrates the Field Application Scienti...