Digital Product Analyst

Job description

About this role: As a Digital Product Analyst, you will support the digital transformation for Gartner’s Client Engagement Services. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention. What you’ll do: - Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points. - Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live. - Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams. - Articulate and able to explain complex product issues to different audiences and leadership levels. - Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends. - Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards - Deliver all assignment work within quality standards and on time, often within sti...