Claims Technician, Rental Operations

Job description

Are you a smart, driven and customer-focused person looking for a rewarding full-time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Rental Operations Claims Technician to join our growing Personal Lines Auto team in our Parsippany, NJ office. The Rental Operations Technician is part of our Rental Unit which centralizes all rental needs for 1st and 3rd party customers. The Rental Operations team is responsible for creating and managing all aspects of our rental reservations in accordance with State requirements. The ideal candidate will excel in delivering exceptional customer service and ensuring a positive experience for all clients. We offer training and growth opportunities aimed at helping you build a long-term career with our Company. No prior insurance experience is needed. RESPONSIBILITIES: - Actively listen to customers and engage with them positively, demonstrating empathy and understanding. - Maintain a high level of professionalism and courtesy in all interactions with customers, claimants, repair vendors, agents, etc. - Read and interpret insurance policies, state regulations, and damage appraisal estimates to determine...