Incident Response Coordinator

Job description

The Incident Response Coordinator supports the end ‑ to ‑ end response to IT incidents and service disruptions, helping restore normal operations quickly and reduce impact on mission ‑ critical systems. The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT objectives in a highly regulated federal environment. The coordinator orchestrates communication among technical teams, vendors, and leadership; provides clear and timely status reporting; and executes functional and hierarchical escalations to Senior Coordinators and the Senior Incident Manager as defined in the incident management practice and Major Incident Process. The coordinator maintains complete, audit ‑ ready documentation throughout the incident lifecycle and contributes to lessons ‑ learned activities and process improvements. Key Responsibilities: - Operational Coordination: Organize response efforts across the full end-to-end lifecycle of incidents, high-impact events, and multiple concurrent incidents; set priorities; assign actions; track progress through restoration; maintain...