Senior Manager, Customer Care

Job description

S'more about the team As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation. Lettuce share what this role will be responsible for Sound a-peeling? Here's what we're looking for Let’s cut to the cheese, this is why you'll love it here - Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment. - Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization. - Performance Optimization: Establish and monitor key performance indicators (KPIs) and budget, implementing initiatives to improve efficiency and customer satisfaction. - Issue Resolution: Oversee the resolution of escalated customer issues, collaborating wi...