IT Service Desk Specialist

Job description

Company Description Digital and Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service. What Will You Be Doing?: What Do You Need To Bring? - Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting - Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness...