Customer Service, Supervisor - Diploma

Job description

The Herff Jones Diploma division is looking for a Customer Service Supervisor to join our Diploma Customer Service team. This position will assist the strategy and execution of the customer support functions in our Indianapolis IN plant. This position is responsible for ensuring that customer needs are being met through phone, e-mail, web, and future channels as needed. The Supervisor of the Diploma Customer Service Team will play an integral role in maintaining outstanding employee service levels with customers and sales partners, improve quality of service, maintain professional and technical knowledge while upholding Herff Jones corporate values. In all activities, the Diploma Customer Service Supervisor will represent Herff Jones in a positive and professional manner. What we want you to accomplish: In your first 30 days: ▪ Understand Customer Service process flows, pricing, key policies & procedures. ▪ Understand Specialty accounts, ZenDesk, and telephony systems. ▪ Review daily reporting and attend GEMBA daily to understand metrics. ▪ Work with Trainer to learn Customer Service processes as quickly as possible. In your first 60 days: - Build a working relationship across the...