Collections Specialist II
Local Government Federal Credit Union · Raleigh, North Carolina, US
Description ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members.
Job description
Description ABOUT THE POSITION: Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate losses to the Credit Union. NORMAL DAY-TO-DAY WORK: - Contact Credit Union Members regarding loans in default via phone, email, and text message. - Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals, including by not limited to assisting the Default Management team by providing primary phone support for repossessions and other escalated collections matters. - Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency. - Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current. - Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future. Provide members with information on...