Business Sales Customization Coordinator

Job description

POSITION SUMMARY: The Customization Coordinator acts as the liaison between the graphic design team, Customers and Outfitters, for both internal and external sales opportunities. Serves as a Mentor for new Outfitters and facilitate customization training upon promotion/new hire. Prioritizes multiple projects; meets critical deadlines; and makes independent judgment calls on unique situations, maintains a high degree of accuracy across all levels of the business and providing Legendary Customer Service. ESSENTIAL FUNCTIONS: Acts as communication liaison for graphic designers. Ensures all information is gathered for each request and is accurate before designating work to a graphic designer. Manages email boxes, graphic design workflows and timelines. Ensures all customization projects meet established deadlines & adhere to Business Sales service levels. Maintains complete and accurate records for each customization job requested. Assists where needed with counting, sorting, and delivering or shipping merchandise as directed. Ensures customers are billed accurately for customization fees related to each customization project. EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High Sc...