Warehouse Specialist-CVG-Bilingual Mandarin Required

Job description

Job Title: Warehouse Specialist: **Key Responsibilities:** - Assist operations of DSPs and warehouse staffs, ensuring compliance with company standards. - Support and enforce quality assurance protocols. - Monitor performance and drive continuous improvement. - Oversee warehouse activities for consistency and reliability. - Participate in daily control meetings and performance reviews. - Recruit qualified DSPs/Staffing Agencies and provide onboarding. - Design training to improve service quality. - Manage in-house and outsourced vehicle resources. - Continuously optimize collection models and processes. - ·oordinate with internal teams and external partners. - Handle daily operations and emergency responses. Requirements: - Fluent in both Chinese and English (written & spoken). - Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools. - Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams. - Able to multitask under pressure while maintaining professionalism. - Comfortable with phone and email communication. - Customer service or warehouse/logistics experience is a plus. - No e...