Director, Program Management

Job description

The Director, Program Management – APL PS will lead a portfolio of complex, multi-year APL programs for our largest strategic clients. This leader is accountable for end-to-end delivery, governance, and client outcomes across implementations, conversions, and major platform initiatives, ensuring programs are delivered predictably, safely, and in a way that scales. This role sits at the intersection of clients, Product, Engineering, and Account Management, driving alignment on priorities, scope, and execution. Key Responsibilities: Program Leadership & Delivery: - Own end-to-end delivery for a portfolio of APL programs, including large conversions, platform rollouts, and strategic enhancements, from discovery through production stabilization. - Establish and run program governance, including steering committees, RAID logs, decision logs, and executive reporting. - Ensure programs are delivered on time, on budget, and within scope, with clear change control and risk management practices. - Drive cross-team coordination across Professional Services, Product, Engineering, QA, and Operations. Client Partnership & Stakeholder Management: - Serve as a senior point of contact and trusted a...