AV Technician Tier 2

Job description

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU’LL DO: The Audio Visual (AV) Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to our client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. KEY RESPONSIBILITIES: - Primary on-site Technician with the knowledge and skillset to fix 99% of issues in conference rooms and presentation spaces. - Daily monitoring and resolution of automated VC conference room alerts...