Support Analyst - Syspro

Job description

Description Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road. This position provides assistance, advice, and solutions for standard to moderately complex ERP issues, ensure timely resolution of client requests, and contribute to team knowledge sharing. Responsible for maintaining service quality and supporting continuous improvement initiatives. Key Responsibilities: - Resolve standard to moderately complex technical issues and support requests . - Document solutions and contribute to knowledge base maintenance - Follow established procedures and escalation protocols - Maintain accurate case management and tra...