Principal Associate, Corporate Functions End User Support Specialist

Job description

Principal Associate, Corporate Functions End User Support Specialist Capital One’s Enterprise Learning Platform and Operations team is seeking a strategic, detail-oriented Principal Associate to help lead and continuously improve end-user support and governance for our enterprise Learning Management System (LMS), One Learn, and related learning technologies. This individual contributor will operate in a highly cross-functional environment and play a critical role in identifying trends, uncovering root causes, and driving proactive, scalable improvements and efficiencies across our learning ecosystem. Working closely with the LMS Support & Governance Lead, this role will help shape and execute our learning technology governance strategy to ensure a clean, well-maintained platform environment, strong operating standards, a high-quality learner and administrator experience, and an efficient user support model. The ideal candidate for this role is: A strategic partner who stays current with both learning and operations trends. A solutions-oriented problem solver who likes to go deep to understand the root causes of how processes are structured and work and identify analytically-backed,...