National Account Manager
LexisNexis Risk Solutions · US
Account Managers serve as the primary liaison between LexisNexis Risk Solutions and its customers. Their core priority is to understand and address client ne...
Job description
About the Role Account Managers serve as the primary liaison between LexisNexis Risk Solutions and its customers. Their core priority is to understand and address client needs quickly and effectively, building strong, long-term relationships grounded in trust and value delivery. Within the Healthcare segment, the Account Manager is responsible for managing a portfolio of accounts, developing strategic partnerships with senior-level decision-makers and influencers, and ensuring a consistently high level of customer satisfaction. Key Responsibilities: - Build and maintain long-term relationships with key stakeholders across assigned healthcare accounts - Lead regular status updates and strategic review meetings to ensure value delivery and alignment with client expectations - Serve as the primary point of contact for client needs, concerns, and escalations - Triage client issues and coordinate cross-functional internal teams to deliver effective, timely solutions - Present clear, actionable solutions to clients and ensure follow-through - Track deliverables against contractual commitments to ensure all obligations are met - Validate invoices against delivery reports to ensure accurac...