Bilingual Product Support Coordinator

Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is seeking an experienced Bilingual Product Support Coordinator to join our team in Canada! In this role, you will have the opportunity to be responsible for managing customers and Skillsoft employee inquiries through live help, phone and email in both English and Spanish. RESPONSIBILITIES: - In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools - Facilitate with clients and ensure their needs are met and compile client reports as requested - Routes or answers all incoming communication (email, phone, or other) from customers and clients. - Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders. - Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching - Be attentive to servic...