Manager, IT Operations

Job description

The IT Operations Manager is responsible for the stability, availability, performance, and security of the company’s cloud environments. This role leads day-to-day IT operations across infrastructure, cloud platforms, end-user services, monitoring, incident management, and vendor relationships. The ideal candidate is a hands-on leader with strong technical depth, proven people management experience, and the ability to translate operational metrics into actionable insights while continuously improving service delivery. Job Responsibilities: Operational Leadership: - Ensure high availability and performance of the cloud and on-prem environments. - Establish and enforce operational standards, runbooks, and escalation procedures. - Drive continuous improvement in reliability, automation, and operational efficiency. - Vendor management of RouteOne’s managed services provider to ensure service level agreement (SLA) commitments related to uptime, resource availability, incident response, change control, redundancy, etc., are met. Incident & Problem Management: - Lead incident response for high severity outages; ensure rapid restoration and clear communication. - Facilitate root cause anal...