Support Agent

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is an in-person position. You will be working from our office in Mountain View, CA. What You'll Do: - Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues - Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation - Build strong cross-functional relationships across various Via teams and offices and external partners - Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email. - Effectively prioritize li...