Customer Quality Department Outbound Scheduler

Job description

Description Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Outbound Scheduler! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Customer Quality Department Outbound Scheduler responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential. Essential Job Responsibilities: - Handles a high volume of outbound calls and texts to clients in a professional and upbeat manner. - Calls to set appointments for service due/recalls/declined services. - Handles inbound calls in a warm and friendly manner while answering client questions and or scheduling appointments. - Checks voicemail messages regularly and return customer calls promptly. - Reports customer complaints immediately to Manager. - Responds well to coaching and supervision - Attend brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies. - The outbound scheduler can expect to long periods of sitting and speaking on the phone at one station. - Other duties as assigned by supervisor. Essential job requirements: Schumacher Auto provides equal employment opportunit...