Technical Advisor

Job description

Company : Vaillant Group U.K. Ltd Location : Belper-GBR Country : United Kingdom (GB) Brand : Vaillant Contract type : Permanent Working time : Full-time What we achieve together: - You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers. - You will use your skills to interpret and explain technical information and instructions. - You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. - You will be confident giving technical advice and will give our customer world class customer service. - You will be target driven and your performance will be measured on achieving KPI’s. What makes us successful together: - GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants. - You have a passion for customer service and pride yourself on exceeding the expectations of our customers. - You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy. - You are computer literate having previous experience using all Microsoft applicati...