Mortgage Customer Outreach Specialist I

Job description

Overview: This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent). Primary Responsibilities: - Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. - Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary. - Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency. - Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made. - Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action. - Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor....