Service Advisor

Job description

Ziegler CAT has an opening for a Service Advisor who is responsible for customer calls coming into the branch. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being keep up to date on processes. Responsibilities: Customer Contact at the branch: - Customer contact for repair scheduling - Contact for repair completion/status - Seek approval on repair estimates from internal or external customer - Confirm the readiness of machines for sales people/coordinators - Respond to Equipment Link Alerts escalated by condition monitoring - Contact for invoice disputes - Work with credit on uncollected COD Sales/Internal Communication/Contact: - Update sales people on customer machines in the shop (include pictures) - Update sales people on shop/workload capacity - Arrange and Support Transportation for non-rental (ZRS & Heavy) transports Service Contract Initiation: - Organize the flow parts kits, non-field service contracts, and technology set-ups - Monitor unexecuted service contract...