IT StoreFront Specialist (5233)

Job description

The IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users. This position supports day-to-day operational activities by issuing equipment, tracking inventory and tasks, documenting work performed, and assisting customers and team members with basic hardware and software needs. This role is ideal for individuals beginning a career in IT support who are looking to gain hands-on experience in an enterprise environment. This role is full-time, and requires 5 days a week on-site, in Patuxent River, MD. Essential Duties & Responsibilities: - NMCI Computer Deployment - Support new computer distribution to end users - Assist with the exchange of problematic computers when applicable - Support computer turn-in and equipment collection for exiting employees - Peripheral Distribution - Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice - Track issued equipment and maintain accurate records - New Employee Check-In Support - Assist with issuing required equipment for new hires, including computers and peripherals - Help verify that new user accounts and systems are func...