Guest Experience Lead

Job description

What you'll bring to the team Job Summary: The Guest Experience Shift Lead is responsible for assisting the team as a part of the day-to-day Guest Experience operations of the attraction. The Shift Leads’ primary responsibilities include serving as the department’s Supervisor on Duty and assuming the role of assigned hosts positions, where necessary. Shift Leads also have a day-to-day role in developing our front-line team members to deliver world-class customer service. Key Responsibilities: - Delegate and monitor daily assignments for front line team members within the Guest Experience department. - Lead and motivate team members to be “guest obsessed” and provide exemplary customer service. - Uphold all health and safety policies and procedures and ensure all teams are compliant. - Assist in managing queues and guest flow within the busiest areas of the attraction in the safest and most optimal way. • Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant departments. • Initiate and organize all Host training in all primary guest experience focused areas within all attractions. Maintain adequate documentation and training records. -...