IT Professional I

Job description

Job Title IT Professional I Agency: Texas A&M University Department: Technology Services - Strategic Alliances & Partners Proposed Minimum Salary: Commensurate Job Location: College Station, Texas Job Type: Staff Job Description: A Glimpse of the Job: The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields. Essential Duties and Tasks: Resolution of Technical Problems - Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Researches problems and recommends solutions. Engineering and Project Support - Provides support through system administration assistance, creating and maintaining documentation and collaborating with higher‑level administrators to enhance understanding of system operations. Workstation/Software Support - Installs, upgrades, and configures workstations and software. Estimates and Reports - Provides resource estimates and progress reports. Complianc...