Call Center Supervisor

Job description

IN OFFICE POSITION ONLY, NOT REMOTE. Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. The Role: Call Center Supervisor | Provo, UT You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive. What You’ll Be Doing: - Lead a team that brings calm, concierge-level care - Coach with heart—accountability, feedback, support, growth - Handle tough calls with grace and a focus on solutions - Use data and performance metrics to level up service - Keep standards high and the patient experien...