Front Desk Agent | Neenah DoubleTree

Job description

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Handle guest complaints ensuring guest satisfaction. - Process all check-ins and check-outs according to established hotel requirements. - Adhere to payment, cash handling and credit policies/procedures. - Generate, print, and distribute daily reports to designated departments/personnel. - Resolve discrepancies on the room status report with Housekeeping. - Other duties as assigned. Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: Come and work for a great team at Shaner Hotel Group! Competitive pay, incentives for meeting goals, opportunities for bonus with our employee of the month program, benefits for full-time associates including 401(k) options, hotel travel benefits, and more! - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate wi...