Resort Sales Agent - Winter 2026/2027

Job description

Position: Resort Sales Agent Department: Resort Sales: Reports to: Office & Resort Sales Manager Employment Type: Full-Time Seasonal (Winter) Location: Happy Valley, Big White Ski Resort Do you have a passion for delivering exceptional guest experiences at a world-class ski resort? Do you excel in detail-oriented tasks within a fast-paced environment? Join our team as a Resort Sales Agent , where you'll play a crucial role in creating unforgettable mountain adventures for visitors to Big White Ski Resort. Key Responsibilities: - Assist both new and existing customers in planning their dream ski vacation - Handle reservations, modifications, cancellations, and address customer inquiries promptly and professionally via phone, email, and webchat - Provide personalized recommendations on accommodation, lift tickets, lessons, equipment rentals, airfare and airport transportation - Build and sell comprehensive packages tailored to each guest's needs, including accommodation, lift tickets, lessons, rentals, airfare, and transfers - Offer after sales support via phone, email and webchat for all Big White Ski Resort core products: lift tickets, ski & board lessons and equipment rentals - St...