Senior Payment & Correspondence Processor

Job description

The Senior Payment & Correspondence Processor supports the main functions of the Tax Service Team and has a wide-range of responsibilities in some or more of the following areas: Outgoing manual bill requests to taxing authorities, tax bill review – keying and verifying amounts, bill vault - reporting to our customers, incoming mail sorting, letter correspondence, monitoring of EFT/ACH funds and physical checks for balancing prior to accurate payment remittance. All functions of this team require attention to detail and ensuring deadlines are consistently met. This position will be required to handle most of the complex exception processing, leaving the exceptions of the most complex issues for the Team Lead or Supervisor. Borrower & Agency Notification Letters: · Issues delinquent tax notification letters to mitigate homeowner impact to their escrow account · Responsible for the analysis and approval of outbound files to customers and vendors · Create manual letters via mail merge · Interacts with print vendors regarding production assignments or concerns · Tag letters with ADA requirements for customers online accessibility · Monitors regulatory requirements for NJME2 and NY953 l...