Senior Customer Success Manager, Enterprise

Job description

Ready to Be a Titan? At ServiceTitan, we don't just build software; we power the essential workers—the plumbers, electricians, and HVAC technicians—who keep the world running. We partner with the largest, most successful trade service companies in North America, and our Customer Success team is the engine of their continued growth and innovation. If you are a driven, intelligent, and passionate strategic relationship builder who thrives on solving complex business problems for real, hard-working people, then our Enterprise CS team is where you belong. As an Enterprise Customer Success Manager (CSM), you will be the dedicated, strategic partner for a select portfolio of our high-value, high-touch trades organizations. You will own the long-term relationship, driving adoption, optimizing processes, and maximizing the profound business value our technology delivers. This is a critical role that directly influences our company's revenue retention, expansion, and client advocacy. What you'll do: Portfolio Management: Actively manage and develop a dedicated portfolio of ~40 Enterprise customer accounts—complex, high-touch trade services companies with sophisticated needs and diverse usag...