PWI Field Service Engineer

Job description

PWI Field Service Engineer Description -: Job Summary: - This role is responsible for utilizing advanced technical expertise in critical technology areas or customer groups, resolving complex incidents, and collaborating on cross-technology issues. The role applies the organization's solutions to meet intricate customer needs and designs specialized support solutions. The role cultivates senior-level relationships in assigned accounts, leads customer expectation management, and collaborates internally for issue resolution. The role also provides innovative problem-solving, leads projects, and contributes to operational and strategic plans. Core Responsibilities: - Workflow Automation & Optimization: Identify, develop, and implement automated prepress workflows to improve efficiency and reduce manual errors (e.g., using tools like ESKO Automation Engine or Heidelberg Prinergy). - Network Management: Design, implement, maintain, and troubleshoot the local area network (LAN) and wide area network (WAN) infrastructure within the printing facility, including switches, routers, firewalls, and VPNs. - System Integration: Integrate prepress software and equipment (e.g., proofing devices, C...