Customer Service Representative

Job description

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment. Essential Job Duties: - Handles inbound customer service calls from glass shops. - Inputs orders into the order entry application. - Provide verbal and/or written correspondence as necessary to resolve issues. - Assume other duties as assigned. Preferred Qualifications: •Call Center Customer Service Experience •High School diploma or equivalent Knowledge/Skills/Abilities: - Bilingual, English & Spanish - Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude. - Proficient computer skills are essential. - Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills. - Must be reliable/dependable. - Strive to minimize the handle time of inbound calls while maintaining quality. - Maintain the utmost level of business integrity. - Must exercise good business judgment, courtesy, and tact in rendering customer service activities. - Must maintain the utmost level of c...