Customer Success Manager

Job description

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis. As a member of the Customer Success team, you will join experienced, hardworking and accountable people who are driving customer retention, satisfaction, and time to value with their purchased products. As a Customer Success Manager (CSM) at Bitsight, you’ll drive customer satisfaction, retention, and value realization. You'll play a key role in driving customer satisfaction, retention, and growth. You will need to be proactive and reactive to customer engagements, issue resolution, and relationships with internal and external stakeholders. The ideal candidate is organized, communicative, and adaptable, with a passion for customer success in a fast-paced, dynamic environment. This team was...