YouTube Product Support Manager

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications: - Experience working with Product and Engineering to provide user feedback and influence product roadmaps. - Experience leading cross-functional projects. - Understanding of the YouTube platform and the ability to support creators. - Ability to drive continuous progress and own projects end-to-end. - Excellent problem-solving and project management skills to inform strategy development and implementation. About the job: In this role, you will work in the organization that will directly impact our AI support strategy and contribute to a thriving creator experience and ecosystem. By understanding the creator voice and demonstrating product expertise, you will provide the critical infrastructure to ensure creator and agent success. You will be a dedicated expert responsible for architecting and implementing the end-to-end support strategy for critical YouTube product areas. You will design, build, and optimize support journeys—including AI-powered workflows, automated "Golden Responses," and compr...