BEER-WINE-LIQR/DEPT LEADER

Job description

Interact with the customer within and outside of the adult beverage department. Help customers make informed decisions in their shopping experience. Plan, organize, train and direct Adult Beverage department clerks; perform production and customer service functions; maximize store sales and profits. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. - Engage the customer with a smile and friendly welcome. - Develop a relationship with customers and get to know them on a first name basis when possible. - Assist customers in finding the adult beverage they are looking for or make suggestions. - Assist customers in pairing wines with food or with their party needs. - Be familiar with the adult beverage sections and assortment to be able to act as a guide to customer questions and suggestions. - Conduct a minimum of 2 tastings time a week (recommended for Friday, Saturday and Sunday during Prime Time). - Take customer special orders and communicate with customer about availability and Delivery date; follow the company customer request procedures in receiving and ringing up request. - Conduct daily department walk to ensure standards a...