Loaner Car Agent

Job description

Sterling Buick GMC in Opelousas, LA is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business. As a Loaner Car Agent, you will support customers by overseeing the loaner vehicle process while their vehicle is being serviced. This role requires clear communication, attention to detail, and close coordination with the Service Department to ensure all documentation, vehicle readiness, and customer needs are handled smoothly. Providing a professional, positive customer experience is essential to success in this position Essential Duties & Responsibilities: - Guide customers through the loaner car process and address concerns - Ensure all required documentation is provided and policies are understood - Assist Service Advisors with vehicle status updates - Prepare and facilitate rental agreements with detailed information - Answer and direct calls, schedule service appointments - Handle insurance claims and collect deductibles for damages - Maintain updated records in spreadsheets and programs - Follow up with customers via phone and text on services and appointments - Conduct vehicle walk-aro...