Vehicle Reconditioning Arbitrator

Job description

Job Description The Vehicle Reconditioning Arbitrator plays a critical role in maintaining fleet quality standards and ensuring consistent, fair decision-making related to vehicle damage assessments and reconditioning costs. In this field-based role, you will serve as the subject matter expert in resolving disputes between branches, customers, and third-party vendors while ensuring adherence to company policies and industry standards. You will conduct hands-on evaluations across multiple locations, driving consistency and operational excellence. Are you ready to take the wheel and drive success? Apply now! YOUR ROLE AT SIXT: - You support the resolution of disputes related to vehicle damage assessments and reconditioning costs across multiple markets - You manage arbitration cases by applying company policies and industry standards to ensure fair and consistent outcomes - You liaise with rental branches, reconditioning facilities, and third-party vendors to resolve escalated and complex cases - You maintain quality standards through scheduled and unannounced site visits, auditing reconditioning work and documentation practices - You receive and evaluate damage claims, conducting in...