Vice President B2B Customer Delivery & Operations

Job description

Lead the delivery and operations engine behind GlobalConnect’s Nordic B2B services GlobalConnect is strengthening how we deliver, operate and continuously improve our B2B services across the Nordics. We are bringing ownership of managed network services, SD-WAN, managed LAN, cloud connectivity and security services into one delivery and operations organization. As VP B2B Customer Delivery & Operations, you will lead this organization and be part of the Nordic B2B management team. You will own service quality, SLA performance, cost efficiency and customer experience across the full service lifecycle; from platform operations and lifecycle management, detailed low level design, implementation to running the solution via ServiceDesk and Advisory Services. To succeed in this role, you likely have: About the role and the team You will lead the Nordic B2B delivery and operations organization for GlobalConnect’s overlay services; the customer-facing services delivered on top of our core infrastructure. This includes managed network services, SD-WAN, managed LAN, cloud connectivity and security services. The services in your portfolio depend on underlay infrastructure delivered by GlobalCo...