Software Engineer II (Fullstack), AI Copilot

Job description

Job Description At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Software Engineer II (Fullstack) to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be part of a cross-functional team delivering AI-powered product features at Zendesk scale. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback. This is a great environment for engineers who want to grow their skills while shipping meaningful work. What you'll be doing: Deliver product features end-to-end — from frontend UI through backend services, testing, and release — with support and guidance from senior engineers. Build and maintain React/TypeScript user interfaces for AI-powered conversational experiences. Build and maintain backend services, APIs, and integrations that power the product. Work within a cross-functional team al...