Customer Support Partner

Job description

ABOUT THE ROLE: As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature and financial legislation, you need to be 18-years or older to work in this role. Key Responsibilities: - Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience. - Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner. - Be an ambassador for the John Lewis brand and it's reputation as a trusted company. - Support...