Service Transformation Lead

Job description

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why): We’re looking for a Process Transformation Lead — a pivotal role that turns our future service‑line vision into operational reality. You’ll be the connector between service design, commercial strategy, process transformation, platform enablement, and BAU operations. This role is all about making big ideas work at scale — translating strategy into robust, repeatable processes that deliver measurable benefits and are embedded in BAU. What you’ll do: At the moment, as Process Transformation Lead you will be focused on: We are a pretty agile company, and are keen to respond to customer, technology, and internal stakeholders’ changing requirements — which means we evolve in our roles to meet those needs. - Orchestrating the journey from future service vision to live, embedded operational reality. - Translating future services into scalable, operable end‑to‑end process models aligned to business case benefit drivers. - Ensuring processes align with service‑based commercial mod...