Customer Success Manager: Dutch Speaking

Job description

We're looking for a customer centric individual to join our scaling customer success team. We are specifically looking for a dutch speaking consultant as you will be responsible for the Benelux region. Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product led business and have hospitality [more specifically hotel] experience or account management experience. Tasks: Your main duties and responsibilities will be - but not limited to: - Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon - Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits. - Develop a deep understanding of our product suite and competitor pricing and product offering. - Proactively engage with Hoteliers to understand their business goals, challenges, and objectives. - Serve as the primary point of contact, building strong and lasting relationships with key stakeholders. - Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels. - Identify opportunities to optimise and enh...