Director - Technical Account Management

Job description

The Opportunity Join us as a transformative leader in our services organization, spearheading a pivotal shift from reactive, transactional engagements to proactive, subscription-based partnerships. This career-defining role directly addresses the "Last Mile" challenge, ensuring our technical delivery not only meets specifications but also translates into tangible, executive-level business value for our customers. You will build and lead the engine that drives strategic roadmaps and proves clear ROI, redefining how we deliver value. What You'll Do As the Director, Technical Account Management, you will lead a critical transformation, evolving our service delivery from tactical execution to a highly commercial and strategic value proposition. You won't just oversee timelines; you’ll become a chief value driver, understanding and leveraging SaaS metrics like Net Dollar Retention (NDR) to position our FDE Tiers for expansion and churn prevention. This leadership role demands a deep understanding of executive stakeholder management, where you will navigate complex customer landscapes and empower your team to do the same. You will manage the vital intersection of technical delivery and o...