Transportation Coordinator

Job description

Transportation Coordinator The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: - Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email - Refers service or billing issues to designated departments for investigation - Processes and inputs customer orders and receipts within the TMS, Mercury Gate - Generates all related paperwork and necessary information required for customer orders. - Tracks/traces orders using TMS and Online Tracking Websites - Communicates any discrepancies found during track/tr...