International Customer Experience Specialist

Job description

Who we are: Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. This position is responsible for collaborating with internal cross functional teams and global external partners to support timely and accurate order fulfillment. Duties include managing customer orders, processing export documentation, providing technical and administrative support, and supporting issue resolution by addressing routine inquiries and escalating complex matters as needed. Visual Comfort Offers: - Work-Life Balance: Monday – Friday, 8:00 – 5:00 - Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. - Paid Time Off: Generous vacation accrual and paid time off policies. - Holidays: 7 paid holidays per year, in addition to 2 floating holidays. - Compensation: Competitive...